Privacy Policy 

last updated: 2024.03.16

Your privacy is important to us. This Privacy Policy explains how SyncSoul (“we” or “us”) collects, uses, and discloses information about you when you access or use our mobile application, website, and related services (collectively, the “Services”), and when you interact with us in other ways. By accessing or using our Services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information from you when you register for an account, interact with our Services, and communicate with us. This information may include:

  • Personal details: such as your name, email address, linked social media details, and street address.
  • Payment details: payment information.
  • Views and opinions: feedback, survey responses, and other information included within your interactions with us or otherwise provided via the Services.
  • Other Information You May Provide: password, language settings, goals, manifestation details, gratitude journal details, affirmation details, previous manifestation experience, and moods you provide.

Information We Collect Automatically

When you use our Services, we automatically collect certain information about your device, usage patterns, and interactions with our Services. This may include:

  • Usage information: sessions used, videos viewed, content read or listened to, screens or features accessed, and other similar types of usage information.
  • Transactional information: details about purchases made through the app.
  • Log information: device information, web browser, access times, IP address, and pages viewed.
  • Device information: hardware model, operating system, device identifiers, and mobile network information.
  • Communications: we may record our communications including chat messages, phone, or video calls, such as when you utilize our chat-bot or provide us with feedback or market research.

Information We Collect from Other Sources

We may also obtain information about you from other sources, including:

  • Transaction information: Details from third parties you use to install our application or purchase a subscription.
  • Calendar information: Details from third-party calendar services that you choose to integrate with our services.
  • Social media data: If you create or log into your account through a social media service account, we will have access to information from that account, such as your name and other account information, in accordance with your data sharing settings on that social media service.
  • Cookie data: We may collect information via cookies and web beacons.
  • Information you make public: Finally, we may obtain information you have made publicly available, including from websites and online services you use, consumer research platforms, and/or business contact databases.

Information Use

We use the information we collect to:

  • Provide and maintain the Services.
  • Improve the Services and develop new products and services.
  • Process transactions and fulfill orders.
  • Communicate with you about products, services, and events.
  • Monitor and analyze trends, usage, and activities.
  • Detect, investigate, and prevent fraudulent transactions and illegal activities.
  • Comply with legal obligations.
  • Create anonymous or aggregated data.

Information Sharing

We may share your information:

  • With service providers and contractors.
  • In connection with a merger, sale, or acquisition.
  • With your consent or at your direction.
  • As required by law or to protect our rights.

Third-Party Services

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third-party service providers used by the app

Children’s Privacy

The Services provided by SyncSoul are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information from our servers. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

Data Transfer

Your information may be transferred to and processed in countries other than your own. We take steps to ensure your data is treated securely and in accordance with applicable laws.

Advertising and Analytics Services Provided by Others

We allow others to provide analytics services and serve advertisements on our behalf across the web and other online services. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and online services. This information may include your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. We and our partners may use this information to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. Some of our advertising partners may convert your email address or phone number into an identifier to show ads that are more relevant to you on other platforms.

Privacy Rights

You may update certain account information (such as your password, name, and email address) by emailing us at support@syncsoul.app.

Regardless of your location, subject to certain limits and conditions provided under law, you have the right to request:

  • To know more about the information we have about you.
  • Access to information we have about you (including in a portable format).
  • Correction of information we have about you.
  • Opt-out of “sales”, targeted advertising, or “sharing”.
  • Deletion of the information we have about you.

Where relevant, you also have the right to limit sensitive personal data processing or opt out of profiling for decisions that produce legal or similarly significant effects. However, SyncSoul does not currently engage in processing that gives rise to those opt-out rights.

If you request to delete your information, please note that we retain certain information when required or permitted by law.

You can exercise these rights by emailing us at support@syncsoul.app.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, you may contact us at support@syncsoul.app.